Job Description

Essential duties & responsibilities:

· Provide clinical surgical support by managing all relevant equipment as it pertains to

various account specific contracted scopes of work and functions.

· Lead timely and effective on-the-job training and onboarding activities for OnSite

Specialists. Provide education on multiple products, processes, and complex situations.

· Coordinates daily operations with OnSite leaders to ensure effective execution and

assessments of staffing and training.

· Remain available to fill anticipated or unplanned staffing gaps.

· Anticipate related device needs of the OR staff and surgeon during surgical procedures.

Coach Onsite specialists on the importance of anticipating customer needs during

surgical procedures.

· Provides physicians and OR personnel with information on new and current minimally

invasive surgical products.

· Ensure effective surgical care to patients as related to third party and Stryker Endoscopy

equipment.

· Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker

and third-party surgical equipment and instruments.

· Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.

· Must be able to accurately record and report data metrics related to all specific job

functions daily.

· Responsible for communicating updates on account information to ensure continuous

high levels of service.

· Drives adherence with team members to ensure compliance of appropriate regulations,

policies, and industry standards.

· Effectively build and maintain relationships with surgeons, patients, OR personnel,

Central Processing, Biomed, Sales Representatives, OR Management, Hospital

Administration, and other Stryker employees and partners.

· Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.

· Adhere to all Stryker and medical facility policies, standards, and procedures.

· Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.

· Identify continuing education opportunities, schedule/host in-services, if applicable.

· Attends customer huddles & meetings as invited.

· Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.

· Supports projects and continuous improvement initiatives within OnSite.

· Adhere to HIPAA and other related patient confidentiality policies and procedures.

· Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.

· Obtain and maintain a HSPA Certification, as required.

· Carries out additional responsibilities as assigned by direct manager.

· Demonstrates professional work ethic and attitude at all times. · Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

· Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Education & special trainings:

Highschool diploma required.

Qualifications & experience:

· Minimum one year of operating room or sterile processing experience preferred.

· Must be able to complete and maintain vendor credentialing requirements for

all assigned accounts.

· Ability to understand account standards and effectively communicate to specialists.

· Must be flexible and adaptable to support the needs of the day and works well under

pressure.

· Excellent organizational and interpersonal skills, demonstrating strong verbal and written

communication.

· Excellent time management skills with ability to use independent judgment and critical

thinking effectively.

· Must be able to observe and correct minute inconsistencies (e.g. in the printed word,

product appearance, etc.).

· Must be able to explain and generate detailed guidelines and procedures.

· The ability to provide support/coverage for your assigned shift but also on other shifts that

need additional support. Note: Assigned shifts may change without notice based on

account/business needs, this may include a rotating shift (which is a shift that has

rotating/changing days of the week AND start and end time.

· The ability to provide support/coverage at other accounts in other regions, which may

include overnight travel.

· The role requires you to have your own smartphone. While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle.

Physical & mental requirements:

· Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of

force constantly to move objects.

· Must have near visual acuity (corrected) color vision, mobility, bending, standing and/or

walking for an extended period of time, stooping, and finger dexterity.

· Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, and Power

Point).

· Must be able to communicate telephonically.

· Effectively and efficiently work in high stress and conflict situations.

· Ability to simultaneously address multiple complex problems.

· Work as an integral part of a team.

· Must demonstrate consistent exemplary performance in an operating room

environment and sterile processing department, handling/washing equipment that

contains blood, bone, tissue etc.

· Demonstrated ability to concentrate on repetitive tasks with strong attention to detail for

extended periods of time.

$24.54–$43.79 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

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